Maintenance and After-Sales Service:
RideWind customer service can ensure product is worry-free, it is more important for your product to make long-term consideration. We provide a 24 hour service hot-line, to realize the zero distance service.
The company will organize professional trainings on the products for the operators, so that our products can be properly used and the common failures can be smoothed away promptly. At the same time, a number of other professional services are available for you to choose from.
We have a perfect technical service system and examination system, and has professional maintenance engineers, for your project on-site guidance and supervision, replacements for similar products maintenance.
1. Installation Engineer Maintenance Engineer: The Maintenance Engineer shall provide instant transfer of products, product system, comprehensive examination, strict examination of installation quality.
2. We strictly enforce the rules for safe operations, comply with the safety management system, and by the maintenance engineer’s regular maintenance personnel safety work education and skills, safety, service benefit of training, a scientific and standardized maintenance work flow, improved efficiency, ensuring the future of dimensional quality.
3. Maintenance Engineer regularly fills the “repair” of the periodic table, and clear the product repair and telephone complaints. When we received phone repair requests, the maintenance engineer immediately rushes to the scene and provide the local product within 12 hours of troubleshooting and a non local area time of not more than 2 days.
4. Time on the products to provide one year 2 times return service, timely understanding of your needs and requirements, provide more suitable types of services for your various needs.
5. Maintenance engineer has always adhered to our customer satisfaction; quickly and effectively deal with the views of users, to provide warm, efficient service to the users to solve their problem.